FREQUENTLY ASKED QUESTIONS
Cyprus prioritizes the security of customer payment information. Encryption and secure servers are used. Monitoring and auditing procedures are also in place to maintain a secure transaction environment.
Returns: You can return any product within 14 days of the delivery date in the event of a change of mind, with the exception of some products.
Note: If you receive a product with a visible defect/damage, an incorrect product (color/size/model), any missing product accessories, or damage to the outer packaging, you must notify us within 48 hours of the delivery date.
Refunds: If your return request is approved, the amount will be refunded using the refund method you selected in the return request. You can see the refund timeframes.
We apologize for the issue you encountered. You can contact customer service through:
• Chat support on the website or app.
The return and inspection process takes between 3-10 business days before the refund is processed.
The refund will be made using the same payment method you selected when creating your return request.
